The Venturise — art care

Store Rescue — Emergency Fix & Malware Cleanup

$149

Store down, hacked, broken checkout, or a plugin update gone wrong — diagnosed and fixed fast, with the cause documented.

Get Started — Book This Service →

No payment taken online — tell us about your project and we reply within one business day with the scope confirmation and invoice.

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Description

Overview

When the store is broken, every hour is money. Rescue covers one urgent incident: white screen, hacked/injected content, broken checkout, failed update, layout collapse. We diagnose, fix, verify with a test order where relevant, and document what happened and how to stop it recurring — backed by real incident-response experience.

What’s included

  • Priority start: diagnosis begins within hours of access, not days
  • Full incident diagnosis with evidence preserved before changes
  • The fix itself: cleanup, restore, repair or rollback as appropriate
  • Malware/backdoor sweep with file-integrity verification (WordPress) or theme/app audit (Shopify)
  • Post-fix hardening essentials and credential-rotation guidance
  • Plain-language incident report: cause, fix, prevention

Timeline

Most incidents resolved within 24–72 hours of receiving access.

How it works

  1. Reach out — book this service through the contact page (or start with a free consultation); we confirm scope and collect what we need within one business day.
  2. Build — we execute with a shared checklist you can see, and send progress updates as work ships.
  3. Review — you get a structured review pass; feedback is folded in within the included revision rounds.
  4. Handover — final delivery with documentation or a recorded walkthrough, and everything transferred to your ownership.

What we’ll need from you

  • Admin and hosting access
  • When it broke and what changed recently (best guess is fine)
  • A current backup if one exists — never required, always helpful

Questions, answered

What if it is worse than expected?

The base fee covers diagnosis and standard incidents. If we find deep compromise needing a rebuild, you get a written scope and price before any extra work — no surprise bills.

Can you guarantee the hack will not return?

We remove what is there, close the entry point we identify, and harden the obvious paths. Ongoing protection is what Care Plans are for — one-time fixes cannot honestly promise forever.

Do you work with my host?

Yes — we regularly coordinate with hosting support when server-level action is needed.

Every package is delivered against a written scope. Anything outside it is quoted before work starts — no surprise invoices, ever.

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